A letting agency
tailored to you.

Enfields provide a specialist lettings service to landlords and tenants. Our teams are pro-active and use the latest technology systems with a focus on matching tenants with suitable properties quickly, trying to achieve good rental values and keeping void periods to a minimum.

• ARLA Propertymark protected service


• Accompanied viewings with trained negotiators providing feedback within 24 hours


• Market valuations and advice on getting properties ready for let, maximising rental and reducing void periods


• 360 degree and video tours can be created free of charge if requested, free quality lettings brochures with colour floor plans are also included - this is a standard Enfields service where most agents charge or provide this as part of a ‘select & pay extra’ or ‘prestige’ service


• Use of state of the art technology to launch instant property alerts to potential tenants via email and SMS text messages


• Enfields Apps – We have apps for searching for property, plus landlord and tenant apps ensuring you’re always kept up to date


• Maximum exposure through major property portals including Rightmove, Zoopla and Primelocation


• Weekly landlord care telephone calls - providing landlords with information regarding the past week property performance and forward pro-active plans to achieve a let


• Local Employers - Enfields have excellent relationships with key local employers and relocation agents, whom we are always in regular contact with


• Dedicated property management office - we work in association with a centralised team to ensure payments are processed on time and emergencies and other maintenance issues are dealt with promptly


• Landlord legal obligations - there are numerous legal obligations and ‘best practice’ recommendations that a landlord needs to be aware of. Enfields are always at hand to provide ARLA Propertymark qualified advice and guidance on these matters. You may also want to refer to our website for further information


• Comprehensive referencing including financial, previous landlord, credit history and right-to-rent checks - We aim to provide a response in just 48 hours


• ARLA Propertymark recommended tenancy agreements regularly reviewed and updated by qualified solicitors to protect your rights


• Tenant deposits - As members of the Dispute Protection Service (DPS) we ensure good practice in deposit handling and resolution of disputes concerning repayment of deposits


• Specialist ‘buy to let’ and portfolio mortgage advice by Mortgage Advice Bureau - The UK's largest provider of independent, face to face financial and mortgage advice on the High Street.


• Protection including rent indemnity, legal expenses warranties, building and contents insurance available.​

If this is the first time you have rented or let property or simply want a reminder below is a guide to the key stages in the lettings process.

Property valuation and qualification

One of our agents will visit a property to assess its rental value and to discuss target groups, marketing strategy and the different property management packages available to landlords. We will also request confirmation that properties have an Energy Performance Certificate and meets statutory requirements.

Property marketing

Once registered we carry out a comprehensive marketing programme to promote properties to potential tenants. Accompanied viewings are conducted.

 

Tenant referencing

When a tenant is matched with one of our properties we carry out all the necessary financial checks and obtain references. In association with specialist referencing agencies we aim to provide a response within 48 hours. Details are passed to the landlord for approval.

 

Tenancy agreement

A tenancy agreement is prepared that is signed by both landlord and tenant relating to payment, maintaining property condition and terms and length of lease. Enfields provide a service for producing tenancy agreements overseen by a qualified solicitor that protect landlord and tenant rights.

 

Administration fee and deposit

A fee to cover the cost of the tenancy agreement and referencing is taken from the tenant in addition to a deposit to secure the property. As members of the Deposit Protection Service (DPS), enfields ensure good practice in deposit handling and provide independent assistance with the resolution of disputes concerning repayment of deposits.

Inventories and check in

An inventory will be prepared including a list of contents and photographic evidence of current property condition. Tenants will be provided with a copy and it is essential that they check it thoroughly and report any discrepancies immediately. Depending on the management package landlords have chosen, Enfields can prepare all the necessary documentation and carry out the check-in process.

 

Property management

A system will be established for collecting payments monthly and dealing with any queries or problems during tenancy. Enfields provide a dedicated property management service delivered by a specialist team that ensure payments are processed on time and emergencies and other maintenance issues are dealt with promptly.

Tenancy renewal

Prior to the end of tenancy Enfields arrange for tenancy renewal with the existing tenant or re-market the property well in advance to find another suitable tenant in order to reduce un-occupancy periods.

 

Check-out

At the end of tenancy the property will be inspected to ensure everything on the inventory is present and the property has been well maintained. See our Property Inspection Checklist for guidance on ensuring a successful check-out. All being well, the deposit is then returned to the tenant.

Landlords – As well as our Landlord App, you will also be provided access to your own desktop landlord portal which you can use for the following:

• Shared Documents – Access and upload any document relating to your property


• Approve Quotes – Easily approve quotes for new maintenance issues


• Track Workorders – Track ongoing maintenance issues with real-time updates


• View Statements – View and download financial statements from current and historic tenancies.

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What You Can Expect

Enfields property management team have a reputation for being one of the best in Southampton. We pride ourselves in ensuring your property investment is handled with the utmost care. You will be assigned a dedicated property manager who will be responsible for maintaining and growing the value of your investment.

You can expect the following service from us:

• A dedicated property manager who will have an intimate knowledge of your property


• Regular property inspections which are meticulously carried out to identify maintenance issues before they become problems


• We deal with routine matters such as obtaining gas safety certificates, arranging independent inventory checking at the beginning and end of every tenancy


• We collate monthly income and expense statements for the production of consolidated statements for tax purposes


• A central office to the properties we manage. This means we can respond quickly and confidently ensuring all property issues are dealt with in an effective and efficient manner


• An annual meeting with clients for those who want to review their portfolio performance, what has gone well and what can be improved
• Above all you can expect a friendly and professional service at all times

Our Promise to You

To keep your costs to a minimum - Every year we invite our contractors to come and re-pitch to remain on our preferred suppliers’ list. We have a thorough in house process in place which allows us to decide whether prospective contractors meet the standard of service that we wish to portray to our clients. This way we can confidently reassure you that any contractor who walks through your door has gone through rigorous internal checks.

To provide a consultancy service, not just property management - We aim to make sure you receive the best possible service at all times. As a result, our Head of Property Management will be available to meet with you to advise on how you can best optimise your investment, build a longstanding relationship and give you the opportunity to provide feedback on what is going well and what you think we can improve on.